In our experience, the way this firm handled various situations was far from the level of professionalism typically expected from service providers in the Netherlands. While our initial interactions were positive, the quality of service declined significantly over time. We paid in advance for tax-related services but had to follow up repeatedly to receive even the most basic deliverables this year. Written confirmations were later contradicted, and when we followed up on them, our enquiries were met with a tone we experienced as rude, dismissive, and at some point even intimidating. Our experience doesn’t seem to be isolated, as we later came across other reviews describing similar concerns. One review on Trustpilot even mentioned plans to file a complaint with the Dutch Institute of Chartered Accountants (NBA). However, to the best of our knowledge at the time of this review, neither the firm nor its employees appear in the official NBA register, in the Dutch Association of Tax Advisers (De Nederlandse Orde van Belastingadviseurs – NOB), or the Register of Tax Advisers (Register Belastingadviseurs – RB). This lack of formal oversight may unfortunately leave clients without clear escalation routes, which in itself is a reason for caution before engaging their services. We ultimately decided to terminate our contract with this firm based on the issues described above. This review reflects our documented household experience and is shared in good faith to help others make informed decisions.

Excellent service and expert tax advice! The team at Profinancials is professional, reliable, and always ready to help. Highly recommend!

Profinancials provided me with outstanding service and clear financial advice. They are professional, reliable, and always take the time to explain everything in detail.

Stay away! I had a terrible experience with this company. I ordered the wrong tax service and emailed and called within 20 mins of making the order. They refused to give me a refund, or a credit note and were very rude. Stay away!

Ze adverteren links en rechts voor videoseminars, maar ze beantwoorden de verzonden e-mails niet. Ben je vol met de klant? Geen probleem. Edit: Ik denk dat je de informatie niet ten goede doet, je bent tenslotte een commercieel bedrijf en het wordt daarom reclame genoemd, natuurlijk is het geen probleem. Je vindt sommige e-mails niet opmerkelijk, maar het is respectloos voor de andere partij. Waarom zou ik een bedrijf bellen dat mijn e-mail niet beantwoordt? Ik heb hier ook mijn ervaring gedeeld. Zoals te zien is in andere opmerkingen, is het duidelijk dat er communicatieproblemen zijn. In plaats van mij vanaf hier te antwoorden, raad ik je aan om de e-mails goed te bekijken, omdat een paar van mijn vrienden je een e-mail hebben gestuurd, maar ze hebben geen antwoord gekregen. Zowel een paar jaar geleden als dit jaar.