Facilities
Summary of customer reviews of Decor Wonen Outlet Megastore Den Haag
Many reviews emphasised the high quality of the products and their affordable prices.
Customers were very satisfied with the fast delivery times and efficient service.
Positive feedback has been received that the employees are friendly, helpful and knowledgeable.
Many customers stated that they were made to feel welcome and that their needs were taken into account when shopping.
It is stated that a solution-oriented approach is exhibited thanks to the staff and managers who are sensitive to after-service problems.
There are complaints that it is difficult to communicate with customer service, that solutions to problems progress slowly and that returns are not made.
Some customers reported that the products they received were of lower quality than expected, damaged during deliveries or arrived faulty.
There are serious complaints about delays in the delivery of orders and sometimes the products do not arrive at all.
There were comments that customers were victimised as a result of misinformation provided by sales staff.
Significant problems were experienced in terms of lack of communication and not listening to customers' problems.
Languages Served
People usually stay here for 20 minutes.
Product is goed! die fixit bezorgbedrijf maakt extra contante kosten tijden installatie indien je dat hebt betaald voor bezorgd en installatie
Ik heb een bankstel gekocht waarbij heel veel spijt van heb. Toen hadden ze het bezorgd was paar zwarte vlekjes op witte bankstel. Had ik gebeld foto's gestuurd. Ze hadden besluiten om te gaan reinigen maar ik moet 5 weken wachten en tussentijds kan ik niet van bankstel gebruik maken omdat eerst moet gereinigd worden dan de spray voor bescherming erop en dan pas kan ik gebruik van maken. Dat is niet alles ze geven eens gehoor om de datum bevestigingen. Nu ik weer niet of ze komen ze geven geen gehoor en kan ik mijn Bankstel niet gebruiken. Afraders echt
Hoi allemaal niet kopen bij deze winkel ze ze ze ze zijn oplichters komen hun afspraken niet na levering zou binnen een week gebeuren maar duurde 4 weken ik heb een bed gekocht bij decor En matras was niet goed ze nemen niks terug en moet nieuw matras kopen die kost €800 Ik heb al €1800 euro betaald voor die bed. Dus moet nog € 800 betaalrn voor de matras ik vind niet normaal weg gegooide geld jullie zijn gewaarschuwd dus koop niks bij hun
1. Good furniture, not sure about the durability because I am a new customer 2. Poor service - the dinning table delivered with damage, sofa set not delivered at the apartment, kept on ground floor 3. They don't pick up phone, no response on WhatsApp and emails about complaints. This is bad service. 4. I am still waiting for response from them.
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